Talk to the KemoTivi support desk
Our support team works 24 hours a day, seven days a week, to receive your ticket and help with any question or problem you have. Whether it is an activation that has not landed, a channel you cannot find or a device you are unsure about, write to us and a person replies — usually inside fifteen minutes.
The best channel for account, billing and activation questions, because it keeps a written record on both sides.
Fastest route for setup help — send a screenshot of what you are seeing and we will talk you through it live.
Office
Correspondence address for the KemoTivi Canadian operation.
1385 Bank Street, Suite 210
Ottawa, ON K1H 8N4
Canada
What to expect when you write in
We publish our response targets so you can hold us to them.
| Request type | Target response |
|---|---|
| New order / activation | Under 15 minutes |
| Stream or buffering issue | Under 30 minutes |
| Device setup help | Under 1 hour |
| Billing or refund question | Under 3 business hours |
| Reseller or affiliate enquiry | Same business day |
Before you write, it is worth a glance at the FAQ and the setup guide — between them they resolve roughly two thirds of the tickets we receive. If you are still deciding whether to subscribe, the pricing page has the full comparison.
Ready to get started instead?
If your question is simply "how much", the answer is CA$10.99 for the intro month. Checkout takes under a minute and activation follows within fifteen.
Order Now